We are here to help!

Popular articles

• Where can I find eXtyles documentation?

  Detailed documentation of eXtyles features and functions can be accessed fro...

• Warning: The attribute id of element [aff] is declared as ID but contains a token that does not start with a name start character

  You may see this or a similar error for elements such as <aff> or othe...

• How do I cancel or suspend my subscription?

  If you want to cancel your subscription (permanently or temporarily), you...

• October 2020 Office update causes eXtyles to misapply or drop Word styles

  UPDATE: A patch released by Microsoft on December 8, 2020, resolves the W...

• How do I install a specific version of Word?

  Download the Office Deployment Tool and copy it to a folder on your hard dr...

• How do I update or change my credit card information?

  ⚠️ The process for updating your credit card information has changed! ⚠️  ...

• Will I be charged for an Edifix subscription when my free trial ends?

  No, we will not charge you when your free Edifix trial ends, unless you acti...

• Can eXtyles Reference Processing handle references to preprints?

  In eXtyles builds starting with 4550, Reference Processing parses references...

• Can Edifix process references to preprints?

  Starting in June 2020, Edifix will parse references to preprints, but will n...

• Why does this reference link/not link to Crossref?

  In brief, Edifix is able to find the Crossref DOI for your reference if (a)...